Last updated: February 28, 2026
By accessing or using TrackLTL ("Service"), operated by TrackLTL ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms apply to all users of the Service, including merchants, their employees, and end-users who access branded tracking pages.
TrackLTL provides a white-label LTL (Less-Than-Truckload) freight tracking platform that allows merchants to offer branded shipment tracking pages to their customers. The Service includes:
To use the Service, you must create an account by providing your company name, email address, and a secure password. You are responsible for:
Pricing: The Service is offered at $499.95 per month ("Subscription Fee"). Pricing is subject to change with 30 days' advance notice.
Free Trial: New accounts receive a 14-day free trial. No credit card is required to start the trial. At the end of the trial period, you must add a valid payment method to continue using the Service.
Billing Cycle: Subscriptions are billed monthly on the anniversary of your subscription start date. Payments are processed through Stripe.
Failed Payments: If a payment fails, we will attempt to process it again at 1, 3, and 7 days after the initial failure. After three failed attempts, your account may be suspended.
Refunds: We offer a pro-rated refund for cancellations within the first 30 days of a paid subscription. After 30 days, no refunds will be issued for partial billing periods.
You may cancel your subscription at any time through the Stripe Customer Portal or by contacting support. Upon cancellation:
You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. See our Acceptable Use Policy for specific restrictions.
Tracking data displayed through the Service is sourced from third-party LTL freight carriers. We do not guarantee the accuracy, completeness, or timeliness of carrier-provided data. TrackLTL is not responsible for:
To use the Service, you may provide API credentials for your carrier accounts. You represent that you are authorized to use these credentials and that your use complies with each carrier's terms of service. We encrypt carrier credentials at rest and limit access to authorized systems only.
TrackLTL and its original content, features, and functionality are owned by TrackLTL and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of your brand assets (logo, company name, colors) that you upload to the Service.
To the maximum extent permitted by law, TrackLTL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless TrackLTL, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.
We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors beyond our reasonable control.
We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or through the Service. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration.
If you have questions about these Terms, contact us at:
Email: legal@trackltl.com
General: hello@trackltl.com